Privacy Policy

Your privacy is fundamental to our service. This policy explains how we collect, use, and protect your personal information.

Last updated: January 15, 2024

Effective date: January 15, 2024

Our Commitment to Privacy

eSIM Activator Inc. ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our eSIM activation services.

We comply with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable privacy laws. This policy applies to all users of our services worldwide.

Information We Collect

Personal Information

  • Email address for eSIM delivery and support communications
  • Device IMEI number for compatibility verification and activation
  • Device model and brand information for optimization
  • IP address and location data for network routing
  • Payment information (processed securely by third-party providers)

Technical Information

  • Browser type, version, and operating system
  • Device identifiers and network information
  • Usage patterns and feature interactions
  • Error logs and diagnostic information
  • Cookies and similar tracking technologies

How We Use Your Information

Service Provision

  • Generate and deliver eSIM profiles to your device
  • Verify device compatibility and optimize activation
  • Provide customer support and technical assistance
  • Process payments and manage billing (where applicable)
  • Send service-related notifications and updates

Service Improvement

  • Analyze usage patterns to improve our services
  • Develop new features and compatibility solutions
  • Conduct research and development activities
  • Monitor service performance and reliability
  • Prevent fraud and ensure service security

Data Protection & Security

Security Measures

  • End-to-end encryption for all data transmissions
  • Secure data centers with 24/7 monitoring
  • Regular security audits and penetration testing
  • Employee background checks and security training
  • Incident response procedures and breach notification

Data Retention

  • Personal data retained only as long as necessary
  • IMEI data deleted after successful activation
  • Support communications retained for 2 years
  • Technical logs retained for 90 days maximum
  • Right to request data deletion at any time

Your Privacy Rights

Right to Access

Request copies of your personal data

Right to Rectification

Request correction of inaccurate data

Right to Erasure

Request deletion of your personal data

Right to Restrict Processing

Request limitation of data processing

Right to Data Portability

Request transfer of your data

Right to Object

Object to processing of your data

Third-Party Services

Partner Integrations

Our service integrates with trusted third-party providers to deliver comprehensive eSIM solutions:

  • • Mobile Network Operators: For eSIM profile provisioning and network access
  • • Payment Processors: For secure payment processing (Stripe, PayPal)
  • • Analytics Services: For service improvement and performance monitoring
  • • Customer Support Tools: For providing efficient customer service
  • • Security Services: For fraud prevention and service protection

These partners are contractually bound to protect your data and use it only for specified purposes. We conduct regular audits to ensure compliance with our privacy standards.

International Data Transfers

As a global service, we may transfer your personal data to countries outside your residence. We ensure adequate protection through:

  • • Standard Contractual Clauses approved by the European Commission
  • • Adequacy decisions for countries with equivalent protection
  • • Binding Corporate Rules for intra-group transfers
  • • Your explicit consent where required by law

All international transfers comply with applicable data protection laws and regulations.

Contact Our Privacy Team

Email

contact@esimactivator.com

Response within 48 hours

Phone

+1-308-856-3253

Available 24/7

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will:

  • • Notify you of material changes via email or service notifications
  • • Post the updated policy on our website with the effective date
  • • Maintain previous versions for your reference
  • • Provide a summary of key changes when significant updates occur

Your continued use of our services after policy updates constitutes acceptance of the changes.